Companies/Speechmatics/Incidents

Speechmatics: Portal and temporary auth key API outage

Affected components: Batch SaaS - US1Batch SaaS - US - Batch SaaS - US1Batch SaaS - EU1Batch SaaS - EU - Batch SaaS - EU1Batch SaaS - EU2Batch SaaS - EU - Batch SaaS - EU2Realtime SaaS - USRealtime SaaS - EUPortal (portal.speechmatics.com)portal.speechmatics.comBatch SaaS - US2Batch SaaS - US - Batch SaaS - US2Batch SaaS - AUBatch SaaS - AU - Batch SaaS - AU

Timeline of updates

1. investigating2025-09-25 15:02 UTC

   We’re experiencing a partial outage on portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.

2. identified2025-09-25 15:15 UTC

   The root cause has been identified and our engineering teams are working on a solution. We apologise for any inconvenience caused.

3. identified2025-09-25 15:34 UTC

   Root cause has been identified as a problem with the backend service supporting creation of new API and temporary keys. A fix is in the process of being rolled out. We will post another update within 15 minutes.

4. monitoring2025-09-25 15:54 UTC

   We have rolled out a mitigation for creating new API and temporary tokens and the service has recovered. We will continue to monitor as top priority.

5. monitoring2025-09-25 16:29 UTC

   In the Portal, the Usage and Billing pages will have delayed updates temporarily.

6. resolved2025-09-25 16:32 UTC

   We have continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our Support team https://support.speechmatics.com.

Changes Rewindex caught on this incident

• Sep 25, 2025Major incident: Portal and temporary auth key API outage

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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