# Speechmatics: Major incident: Portal and temporary auth key API outage

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-09-25 15:02 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/pytx2jwztq73](https://stspg.io/pytx2jwztq73)
- [Company: Speechmatics](https://rewindex.com/company/speechmatics.md)
- Versions: before (none: first archived) → after incident\_version:722/jggnb10lf9hh@2334658c6e07
- Change 1 of 1 for this incident

Incident page (full timeline): [Portal and temporary auth key API outage](https://rewindex.com/company/speechmatics/incidents/jggnb10lf9hh.md)
## What changed

**1. Added: Title**

```diff
+ Portal and temporary auth key API outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-09-25 15:02 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-09-25 16:32 UTC
```

**6. Added: Affected components**

```diff
+ Batch SaaS - AU, Batch SaaS - AU - Batch SaaS - AU, Batch SaaS - EU1, Batch SaaS - EU2, Batch SaaS - EU - Batch SaaS - EU1, Batch SaaS - EU - Batch SaaS - EU2, Batch SaaS - US1, Batch SaaS - US2, Batch SaaS - US - Batch SaaS - US1, Batch SaaS - US - Batch SaaS - US2, Portal (portal.speechmatics.com), portal.speechmatics.com, Realtime SaaS - EU, Realtime SaaS - US
```

**7. Added: Update** (investigating) · 2025-09-25 15:02 UTC

```diff
+ We’re experiencing a partial outage on portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.
```

**8. Added: Update** (identified) · 2025-09-25 15:15 UTC

```diff
+ The root cause has been identified and our engineering teams are working on a solution. We apologise for any inconvenience caused.
```

**9. Added: Update** (identified) · 2025-09-25 15:34 UTC

```diff
+ Root cause has been identified as a problem with the backend service supporting creation of new API and temporary keys. A fix is in the process of being rolled out. We will post another update within 15 minutes.
```

**10. Added: Update** (monitoring) · 2025-09-25 15:54 UTC

```diff
+ We have rolled out a mitigation for creating new API and temporary tokens and the service has recovered. We will continue to monitor as top priority.
```

**11. Added: Update** (monitoring) · 2025-09-25 16:29 UTC

```diff
+ In the Portal, the Usage and Billing pages will have delayed updates temporarily.
```

**12. Added: Update** (resolved) · 2025-09-25 16:32 UTC

```diff
+ We have continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our Support team https://support.speechmatics.com.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-09-25 15:02 UTC | Major incident: Portal and temporary auth key API outage (this change) | major |

All Speechmatics changes: [timeline](https://rewindex.com/company/speechmatics/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic51d314654662f · Markdown: https://rewindex.com/change/ic51d314654662f.md · JSON: https://rewindex.com/api/v1/changes/ic51d314654662f · Generated 2026-10-19T21:43:49.853Z