Changes / ClickHouse Cloud / Monitoring and billing impact on customer services in ap-southeast-1

ClickHouse Cloud: Major incident: Monitoring and billing impact on customer services in ap-southeast-1

Summary

ClickHouse Cloud reported a major monitoring and billing degradation in ap-southeast-1, with possible service availability degradation; the initial update named eu-west-1. Impacts included stale dashboards, missing notifications/Prometheus metrics, stalled billing metering and unapplied autoscaling recommendations. It lasted 8 h 20 min, from 2026-07-24 13:07 UTC to 2026-07-24 21:28 UTC, with missing data backfilled.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 96%)Changed Detected Source: status.clickhouse.com

What changed

AddedTitle#1
Before: not present
After: Monitoring and billing impact on customer services in ap-southeast-1
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-07-24 13:07 UTC
AddedResolved time#5
Before: not present
After: 2026-07-24 21:28 UTC
AddedUpdateinvestigating#6
Before: not present
After: Monitoring and billing is degraded in eu-west-1. Specifically: Monitoring dashboards will not contain the latest data Metric-based notification will not be sent Missing metrics in prometheus endpoints Billing metering is not currently updating Autoscaling recommendations are not being applied
AddedUpdateresolved#7
Before: not present
After: Issue is now resolved. Currently backfilling metrics for dashboards.
AddedUpdateinvestigating#8
Before: not present
After: We are investigating an issue impacting customer services in ap-southeast-1. Some services may experience degraded availability.
AddedUpdatemonitoring#9
Before: not present
After: The issue with monitoring and billing in ap-southeast-1 is resolved. We are now backfilling the missing data.
AddedUpdateresolved#10
Before: not present
After: Backfill of data for ap-southeast-1 is complete.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: Monitoring and billing impact on customer services in ap-southeast-1 (this change)
ClickHouse Cloud reported a major monitoring and billing degradation in ap-southeast-1, with possible service availability degradation; the initial update named eu-west-1. Impacts included stale dashboards, missing notifications/Prometheus metrics, stalled billing metering and unapplied autoscaling recommendations. It lasted 8 h 20 min, from 2026-07-24 13:07 UTC to 2026-07-24 21:28 UTC, with missing data backfilled.
Major incident

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