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ClickHouse Cloud: Monitoring and billing impact on customer services in ap-southeast-1

Impact: majorStatus: resolvedStarted Resolved (8.3 h)5 updatesSource: status.clickhouse.com (opens in new tab)
Summary

ClickHouse Cloud reported a major monitoring and billing degradation in ap-southeast-1, with possible service availability degradation; the initial update named eu-west-1. Impacts included stale dashboards, missing notifications/Prometheus metrics, stalled billing metering and unapplied autoscaling recommendations. It lasted 8 h 20 min, from 2026-07-24 13:07 UTC to 2026-07-24 21:28 UTC, with missing data backfilled.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: ap-southeast-1ap-southeast-1eu-west-1

Timeline of updates

  1. investigating

    Monitoring and billing is degraded in eu-west-1. Specifically: Monitoring dashboards will not contain the latest data Metric-based notification will not be sent Missing metrics in prometheus endpoints Billing metering is not currently updating Autoscaling recommendations are not being applied

  2. resolved

    Issue is now resolved. Currently backfilling metrics for dashboards.

  3. investigating

    We are investigating an issue impacting customer services in ap-southeast-1. Some services may experience degraded availability.

  4. monitoring

    The issue with monitoring and billing in ap-southeast-1 is resolved. We are now backfilling the missing data.

  5. resolved

    Backfill of data for ap-southeast-1 is complete.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on status.clickhouse.com (opens in new tab). ClickHouse Cloud profile · Recent ClickHouse Cloud incidents · Markdown · JSON