# ClickHouse Cloud: Monitoring and billing impact on customer services in ap-southeast-1

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-24 13:07 UTC · Resolved: 2026-07-24 21:28 UTC · Duration: 8.3 h
- Updates: 5 · Affected components: ap-southeast-1, ap-southeast-1, eu-west-1
- [Vendor status page: https://status.clickhouse.com/incidents/01KYA3SRPEFKQ7K0FD5PVAFBEX](https://status.clickhouse.com/incidents/01KYA3SRPEFKQ7K0FD5PVAFBEX)
- [Company: ClickHouse Cloud](https://rewindex.com/company/clickhouse-cloud.md)

## Summary

ClickHouse Cloud reported a major monitoring and billing degradation in ap-southeast-1, with possible service availability degradation; the initial update named eu-west-1. Impacts included stale dashboards, missing notifications/Prometheus metrics, stalled billing metering and unapplied autoscaling recommendations. It lasted 8 h 20 min, from 2026-07-24 13:07 UTC to 2026-07-24 21:28 UTC, with missing data backfilled. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-24 13:07 UTC: Monitoring and billing is degraded in eu-west-1. Specifically: Monitoring dashboards will not contain the latest data Metric-based notification will not be sent Missing metrics in prometheus endpoints Billing metering is not currently updating Autoscaling recommendations are not being applied
- **resolved** 2026-07-24 16:33 UTC: Issue is now resolved. Currently backfilling metrics for dashboards.
- **investigating** 2026-07-24 17:13 UTC: We are investigating an issue impacting customer services in ap-southeast-1. Some services may experience degraded availability.
- **monitoring** 2026-07-24 20:55 UTC: The issue with monitoring and billing in ap-southeast-1 is resolved. We are now backfilling the missing data.
- **resolved** 2026-07-24 21:28 UTC: Backfill of data for ap-southeast-1 is complete.

## Rewindex changes for this incident

- 2026-07-24 13:07 UTC: [Major incident: Monitoring and billing impact on customer services in ap-southeast-1](https://rewindex.com/change/ic43fc692fd8662.md)


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Canonical: https://rewindex.com/company/clickhouse-cloud/incidents/01KYA3SRPEFKQ7K0FD5PVAFBEX · Markdown: https://rewindex.com/company/clickhouse-cloud/incidents/01KYA3SRPEFKQ7K0FD5PVAFBEX.md · JSON: https://rewindex.com/api/v1/companies/clickhouse-cloud/incidents/01KYA3SRPEFKQ7K0FD5PVAFBEX · Generated 2026-10-18T12:30:46.410Z