# ClickHouse Cloud: Major incident: Monitoring and billing impact on customer services in ap-southeast-1

**Summary:** ClickHouse Cloud reported a major monitoring and billing degradation in ap-southeast-1, with possible service availability degradation; the initial update named eu-west-1. Impacts included stale dashboards, missing notifications/Prometheus metrics, stalled billing metering and unapplied autoscaling recommendations. It lasted 8 h 20 min, from 2026-07-24 13:07 UTC to 2026-07-24 21:28 UTC, with missing data backfilled. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-07-24 13:07 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://status.clickhouse.com/incidents/01KYA3SRPEFKQ7K0FD5PVAFBEX](https://status.clickhouse.com/incidents/01KYA3SRPEFKQ7K0FD5PVAFBEX)
- [Company: ClickHouse Cloud](https://rewindex.com/company/clickhouse-cloud.md)
- Versions: before (none: first archived) → after incident\_version:137/01KYA3SRPEFKQ7K0FD5PVAFBEX@050e5081abd3
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Monitoring and billing impact on customer services in ap-southeast-1
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-24 13:07 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-24 21:28 UTC
```

**6. Added: Update** (investigating) · 2026-07-24 13:07 UTC

```diff
+ Monitoring and billing is degraded in eu-west-1. Specifically: Monitoring dashboards will not contain the latest data Metric-based notification will not be sent Missing metrics in prometheus endpoints Billing metering is not currently updating Autoscaling recommendations are not being applied
```

**7. Added: Update** (resolved) · 2026-07-24 16:33 UTC

```diff
+ Issue is now resolved. Currently backfilling metrics for dashboards.
```

**8. Added: Update** (investigating) · 2026-07-24 17:13 UTC

```diff
+ We are investigating an issue impacting customer services in ap-southeast-1. Some services may experience degraded availability.
```

**9. Added: Update** (monitoring) · 2026-07-24 20:55 UTC

```diff
+ The issue with monitoring and billing in ap-southeast-1 is resolved. We are now backfilling the missing data.
```

**10. Added: Update** (resolved) · 2026-07-24 21:28 UTC

```diff
+ Backfill of data for ap-southeast-1 is complete.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-24 13:07 UTC | Major incident: Monitoring and billing impact on customer services in ap-southeast-1 (this change) | degradation |

All ClickHouse Cloud changes: [timeline](https://rewindex.com/company/clickhouse-cloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic43fc692fd8662 · Markdown: https://rewindex.com/change/ic43fc692fd8662.md · JSON: https://rewindex.com/api/v1/changes/ic43fc692fd8662 · Generated 2026-10-18T02:27:12.674Z