Changes / LogRocket / Ingestion outage

LogRocket: Major incident: Ingestion outage

Summary

LogRocket reported a major ingestion outage affecting Alerts and Session Collection from 2022-03-04 18:42 UTC to 2022-03-04 20:44 UTC, lasting 2 h 2 min. New-data ingestion was delayed during a primary database issue; ingestion recovered at 19:26 UTC, but alerting remained impacted at 19:45 UTC before systems returned to normal.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 68%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Ingestion outage
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2022-03-04 18:42 UTC
AddedResolved time#5
Before: not present
After: 2022-03-04 20:44 UTC
AddedAffected components#6
Before: not present
After: Alerts, Session Collection
AddedUpdateinvestigating#7
Before: not present
After: We are working with our vendor to investigate an issue with our primary database. Ingestion of new data is currently delayed.
AddedUpdatemonitoring#8
Before: not present
After: Ingestion of new data has recovered. We are continuing to work with our vendor to better understand the failure and monitor for continued success throughout the day.
AddedUpdatemonitoring#9
Before: not present
After: We are continuing to monitor for any further issues.
AddedUpdatemonitoring#10
Before: not present
After: We are continuing to monitor for any further issues- alerting is impacted while we work towards a resolution
AddedUpdateresolved#11
Before: not present
After: We are continuing to monitor but systems have returned to normal at this time.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Ingestion outage (this change)
LogRocket reported a major ingestion outage affecting Alerts and Session Collection from 2022-03-04 18:42 UTC to 2022-03-04 20:44 UTC, lasting 2 h 2 min. New-data ingestion was delayed during a primary database issue; ingestion recovered at 19:26 UTC, but alerting remained impacted at 19:45 UTC before systems returned to normal.
Major incident

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