# LogRocket: Major incident: Ingestion outage

**Summary:** LogRocket reported a major ingestion outage affecting Alerts and Session Collection from 2022-03-04 18:42 UTC to 2022-03-04 20:44 UTC, lasting 2 h 2 min. New-data ingestion was delayed during a primary database issue; ingestion recovered at 19:26 UTC, but alerting remained impacted at 19:45 UTC before systems returned to normal. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2022-03-04 18:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/j5cstc4d2jfr](https://stspg.io/j5cstc4d2jfr)
- [Company: LogRocket](https://rewindex.com/company/logrocket.md)
- Versions: before (none: first archived) → after incident\_version:54/msq6q5mqznvv@f9a0415cd565
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Ingestion outage
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-03-04 18:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-03-04 20:44 UTC
```

**6. Added: Affected components**

```diff
+ Alerts, Session Collection
```

**7. Added: Update** (investigating) · 2022-03-04 18:42 UTC

```diff
+ We are working with our vendor to investigate an issue with our primary database. Ingestion of new data is currently delayed.
```

**8. Added: Update** (monitoring) · 2022-03-04 19:26 UTC

```diff
+ Ingestion of new data has recovered. We are continuing to work with our vendor to better understand the failure and monitor for continued success throughout the day.
```

**9. Added: Update** (monitoring) · 2022-03-04 19:28 UTC

```diff
+ We are continuing to monitor for any further issues.
```

**10. Added: Update** (monitoring) · 2022-03-04 19:45 UTC

```diff
+ We are continuing to monitor for any further issues- alerting is impacted while we work towards a resolution
```

**11. Added: Update** (resolved) · 2022-03-04 20:44 UTC

```diff
+ We are continuing to monitor but systems have returned to normal at this time.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-03-04 18:42 UTC | Major incident: Ingestion outage (this change) | outage |

All LogRocket changes: [timeline](https://rewindex.com/company/logrocket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic12adb54637f58 · Markdown: https://rewindex.com/change/ic12adb54637f58.md · JSON: https://rewindex.com/api/v1/changes/ic12adb54637f58 · Generated 2026-10-18T02:31:42.467Z