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ChangesSonarCloudCI Analysis Quality Profile Lookup Issue

SonarCloud: Major incident: CI Analysis Quality Profile Lookup Issue

Major incidentoutage (model (Jev), 96%)Changed Detected status.sonarqube.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what SonarCloud removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: CI Analysis Quality Profile Lookup Issue
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-13 07:29 UTC
AddedResolved time#5
Before: not present
After: 2026-08-13 07:29 UTC
AddedAffected components#6
Before: not present
After: Customer Support Portal, SonarQube Server / SonarQube Cloud Global - Customer Support Portal
AddedUpdateinvestigating#7
Before: not present
After: We’ve identified an issue affecting a subset of projects that can cause CI analysis to fail when retrieving the project’s quality profile. The impact is limited: most customers and projects are not affected. No data has been lost or compromised. Analyses for affected projects will resume successfully once the underlying issue has been resolved. Our team is actively working on a fix and will share another update as soon as it has been deployed.
AddedUpdatemonitoring#8
Before: not present
After: Monitoring — We have completed remediation for the primary issue affecting Quality Profiles. The impacted configuration data has been restored, and affected functionality is operating normally. We are continuing to investigate a separate, pre-existing source of intermittent errors. This work is not expected to affect the remediation above. We will provide another update as soon as we have more information.
AddedUpdateresolved#9
Before: not present
After: We have verified that the environment is fully stable and operating normally following remediation of the Quality Profile configuration issue. Preventive actions and long-term improvements are underway and will be tracked offline by our team. Thank you for your patience.

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

History of this incident

Thursday, August 13

1 incident change

Cite this

Major incident: CI Analysis Quality Profile Lookup Issue on SonarCloud’s status page, changed 2026-08-13 07:29 UTC (change 1 of 1).

Title
Major incident: CI Analysis Quality Profile Lookup Issue
Vendor
SonarCloud
Date
URL
https://rewindex.com/change/ic01b9fcbf03e76

All SonarCloud changesSonarCloud profileMarkdownJSON