# SonarCloud: Major incident: CI Analysis Quality Profile Lookup Issue

> Major incident: CI Analysis Quality Profile Lookup Issue. Detected 2026-11-04 by Rewindex: what changed on SonarCloud’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ic01b9fcbf03e76
Last updated: 2026-11-04T08:33:44Z

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-08-13 07:29 UTC · Detected: 2026-11-04 08:33 UTC
- [Source: https://status.sonarqube.com/incidents/kxc70rhyb6dn](https://status.sonarqube.com/incidents/kxc70rhyb6dn)
- [Company: SonarCloud](https://rewindex.com/company/sonarcloud.md)
- Versions: before (none: first archived) → after incident\_version:207/kxc70rhyb6dn@cc7c09d1297b
- Change 1 of 1 for this incident

Incident page (full timeline): [CI Analysis Quality Profile Lookup Issue](https://rewindex.com/company/sonarcloud/incidents/kxc70rhyb6dn.md)
## What changed

**1. Added: Title**

```diff
+ CI Analysis Quality Profile Lookup Issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-13 07:29 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-13 07:29 UTC
```

**6. Added: Affected components**

```diff
+ Customer Support Portal, SonarQube Server / SonarQube Cloud Global - Customer Support Portal
```

**7. Added: Update** (investigating) · 2026-08-11 16:10 UTC

```diff
+ We’ve identified an issue affecting a subset of projects that can cause CI analysis to fail when retrieving the project’s quality profile. The impact is limited: most customers and projects are not affected. No data has been lost or compromised. Analyses for affected projects will resume successfully once the underlying issue has been resolved. Our team is actively working on a fix and will share another update as soon as it has been deployed.
```

**8. Added: Update** (monitoring) · 2026-08-11 21:24 UTC

```diff
+ Monitoring — We have completed remediation for the primary issue affecting Quality Profiles. The impacted configuration data has been restored, and affected functionality is operating normally. We are continuing to investigate a separate, pre-existing source of intermittent errors. This work is not expected to affect the remediation above. We will provide another update as soon as we have more information.
```

**9. Added: Update** (resolved) · 2026-08-13 07:29 UTC

```diff
+ We have verified that the environment is fully stable and operating normally following remediation of the Quality Profile configuration issue. Preventive actions and long-term improvements are underway and will be tracked offline by our team. Thank you for your patience.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-13 07:29 UTC | Major incident: CI Analysis Quality Profile Lookup Issue (this change) | outage |

All SonarCloud changes: [timeline](https://rewindex.com/company/sonarcloud/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: CI Analysis Quality Profile Lookup Issue on SonarCloud’s status page, changed 2026-08-13 07:29 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/ic01b9fcbf03e76
- Citation: SonarCloud, “Major incident: CI Analysis Quality Profile Lookup Issue” (2026-08-13 07:29 UTC). Archived by Rewindex: https://rewindex.com/change/ic01b9fcbf03e76 (CC BY 4.0).
- Markdown link: `[SonarCloud: Major incident: CI Analysis Quality Profile Lookup Issue (2026-08-13)](https://rewindex.com/change/ic01b9fcbf03e76)`


---
Canonical: https://rewindex.com/change/ic01b9fcbf03e76 · Markdown: https://rewindex.com/change/ic01b9fcbf03e76.md · JSON: https://rewindex.com/api/v1/changes/ic01b9fcbf03e76 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:54:55.238Z