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ChangesCourierMessage Status Delays

Courier: Major incident: Message Status Delays

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Courier removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Message Status Delays
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2023-03-28 22:22 UTC
AddedResolved time#5
Before: not present
After: 2023-03-28 23:27 UTC
AddedAffected components#6
Before: not present
After: API, Courier - API, Courier - Web Application, Web Application
AddedUpdateidentified#7
Before: not present
After: We have identified an issue that is causing message status delays to be reflected. This will also result in delayed outbound webhook message delivery. A fix is being tested and deployed.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been deployed and the engineering team is monitoring status
AddedUpdateresolved#9
Before: not present
After: System is back to being healthy and fully operational

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

Archive proof

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How the archive is checked, and what it cannot prove.

Rewindex captured this after the last checkpoint; the next run (00:41 UTC) commits it.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

History of this incident

Tuesday, March 28, 2023

1 incident change

All Courier changesCourier profileMarkdownJSON