# Courier: Major incident: Message Status Delays

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2023-03-28 22:22 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/ssrm1q1clfgl](https://stspg.io/ssrm1q1clfgl)
- [Company: Courier](https://rewindex.com/company/courier.md)
- Versions: before (none: first archived) → after incident\_version:730/kvpp7zq9hyr9@3bf28309fd4c
- Change 1 of 1 for this incident

Incident page (full timeline): [Message Status Delays](https://rewindex.com/company/courier/incidents/kvpp7zq9hyr9.md)
## What changed

**1. Added: Title**

```diff
+ Message Status Delays
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-03-28 22:22 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-03-28 23:27 UTC
```

**6. Added: Affected components**

```diff
+ API, Courier - API, Courier - Web Application, Web Application
```

**7. Added: Update** (identified) · 2023-03-28 22:22 UTC

```diff
+ We have identified an issue that is causing message status delays to be reflected. This will also result in delayed outbound webhook message delivery. A fix is being tested and deployed.
```

**8. Added: Update** (monitoring) · 2023-03-28 22:59 UTC

```diff
+ A fix has been deployed and the engineering team is monitoring status
```

**9. Added: Update** (resolved) · 2023-03-28 23:27 UTC

```diff
+ System is back to being healthy and fully operational
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-03-28 22:22 UTC | Major incident: Message Status Delays (this change) | major |

All Courier changes: [timeline](https://rewindex.com/company/courier/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iba5d50eba7b3e8 · Markdown: https://rewindex.com/change/iba5d50eba7b3e8.md · JSON: https://rewindex.com/api/v1/changes/iba5d50eba7b3e8 · Generated 2026-10-20T00:48:48.930Z