Changes / Bitbucket / Bitbucket has degraded performance

Bitbucket: Major incident: Bitbucket has degraded performance

Summary

Bitbucket Cloud reported a major incident involving intermittent errors and degraded performance across API, authentication, Git via HTTPS/SSH, Pipelines, Webhooks and Website. It started at 2025-03-21 20:10 UTC and resolved at 2025-03-22 00:32 UTC, lasting 4 h 21 min. A fix was implemented; no cause was stated.

Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.

Major incidentLabel: degradation (model (Jev), 99%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Bitbucket has degraded performance
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-03-21 20:10 UTC
AddedResolved time#5
Before: not present
After: 2025-03-22 00:32 UTC
AddedAffected components#6
Before: not present
After: API, Authentication and user management, Git via HTTPS, Git via SSH, Pipelines, Webhooks, Website
AddedUpdateinvestigating#7
Before: not present
After: We are investigating reports of intermittent errors and performance degradation for some Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
AddedUpdateinvestigating#8
Before: not present
After: We are still investigating reports of intermittent errors and performance degradation for some Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
AddedUpdateinvestigating#9
Before: not present
After: We are still investigating reports of performance degradation for some Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
AddedUpdatemonitoring#10
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#11
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Bitbucket has degraded performance (this change)
Bitbucket Cloud reported a major incident involving intermittent errors and degraded performance across API, authentication, Git via HTTPS/SSH, Pipelines, Webhooks and Website. It started at 2025-03-21 20:10 UTC and resolved at 2025-03-22 00:32 UTC, lasting 4 h 21 min. A fix was implemented; no cause was stated.
Major incident

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