# Bitbucket: Major incident: Bitbucket has degraded performance

**Summary:** Bitbucket Cloud reported a major incident involving intermittent errors and degraded performance across API, authentication, Git via HTTPS/SSH, Pipelines, Webhooks and Website. It started at 2025-03-21 20:10 UTC and resolved at 2025-03-22 00:32 UTC, lasting 4 h 21 min. A fix was implemented; no cause was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2025-03-21 20:10 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/lv0yksznm15w](https://stspg.io/lv0yksznm15w)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)
- Versions: before (none: first archived) → after incident\_version:176/6lzhx12yy2bt@d54bac8ddfe9
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Bitbucket has degraded performance
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-03-21 20:10 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-03-22 00:32 UTC
```

**6. Added: Affected components**

```diff
+ API, Authentication and user management, Git via HTTPS, Git via SSH, Pipelines, Webhooks, Website
```

**7. Added: Update** (investigating) · 2025-03-21 20:10 UTC

```diff
+ We are investigating reports of intermittent errors and performance degradation for some Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
```

**8. Added: Update** (investigating) · 2025-03-21 21:13 UTC

```diff
+ We are still investigating reports of intermittent errors and performance degradation for some Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
```

**9. Added: Update** (investigating) · 2025-03-21 22:38 UTC

```diff
+ We are still investigating reports of performance degradation for some Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
```

**10. Added: Update** (monitoring) · 2025-03-21 23:54 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**11. Added: Update** (resolved) · 2025-03-22 00:32 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-03-21 20:10 UTC | Major incident: Bitbucket has degraded performance (this change) | degradation |

All Bitbucket changes: [timeline](https://rewindex.com/company/bitbucket/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ib837c5133bdac5 · Markdown: https://rewindex.com/change/ib837c5133bdac5.md · JSON: https://rewindex.com/api/v1/changes/ib837c5133bdac5 · Generated 2026-10-18T02:31:37.084Z