Bitbucket: Bitbucket has degraded performance

Impact: majorStatus: resolvedStarted 2025-03-21 20:10 UTCResolved 2025-03-22 00:32 UTC (4.4 h)5 updatesSource: stspg.io

Summary

Bitbucket Cloud reported a major incident involving intermittent errors and degraded performance across API, authentication, Git via HTTPS/SSH, Pipelines, Webhooks and Website. It started at 2025-03-21 20:10 UTC and resolved at 2025-03-22 00:32 UTC, lasting 4 h 21 min. A fix was implemented; no cause was stated.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Git via HTTPSWebsiteAPIAuthentication and user managementGit via SSHWebhooksPipelines

Timeline of updates

investigating2025-03-21 20:10 UTC
We are investigating reports of intermittent errors and performance degradation for some Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
investigating2025-03-21 21:13 UTC
We are still investigating reports of intermittent errors and performance degradation for some Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
investigating2025-03-21 22:38 UTC
We are still investigating reports of performance degradation for some Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
monitoring2025-03-21 23:54 UTC
A fix has been implemented and we are monitoring the results.
resolved2025-03-22 00:32 UTC
This incident has been resolved.

Rewindex changes for this incident

Major incident: Bitbucket has degraded performance 2025-03-21 20:10 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Bitbucket profile · Recent Bitbucket incidents · Markdown · JSON