# Bitbucket: Bitbucket has degraded performance

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-03-21 20:10 UTC · Resolved: 2025-03-22 00:32 UTC · Duration: 4.4 h
- Updates: 5 · Affected components: Git via HTTPS, Website, API, Authentication and user management, Git via SSH, Webhooks, Pipelines
- [Vendor status page: https://stspg.io/lv0yksznm15w](https://stspg.io/lv0yksznm15w)
- [Company: Bitbucket](https://rewindex.com/company/bitbucket.md)

## Summary

Bitbucket Cloud reported a major incident involving intermittent errors and degraded performance across API, authentication, Git via HTTPS/SSH, Pipelines, Webhooks and Website. It started at 2025-03-21 20:10 UTC and resolved at 2025-03-22 00:32 UTC, lasting 4 h 21 min. A fix was implemented; no cause was stated. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-03-21 20:10 UTC: We are investigating reports of intermittent errors and performance degradation for some Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
- **investigating** 2025-03-21 21:13 UTC: We are still investigating reports of intermittent errors and performance degradation for some Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
- **investigating** 2025-03-21 22:38 UTC: We are still investigating reports of performance degradation for some Atlassian Bitbucket Cloud customers. We will provide more details within the next hour.
- **monitoring** 2025-03-21 23:54 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-03-22 00:32 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-03-21 20:10 UTC: [Major incident: Bitbucket has degraded performance](https://rewindex.com/change/ib837c5133bdac5.md)


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Canonical: https://rewindex.com/company/bitbucket/incidents/6lzhx12yy2bt · Markdown: https://rewindex.com/company/bitbucket/incidents/6lzhx12yy2bt.md · JSON: https://rewindex.com/api/v1/companies/bitbucket/incidents/6lzhx12yy2bt · Generated 2026-10-18T12:35:49.476Z