Changes / Grammarly / We're experiencing a service interruption

Grammarly: Major incident: We're experiencing a service interruption

Summary

Grammarly reported a major service interruption affecting Login, Writing Suggestions and other products, starting 2026-01-22 21:50 UTC and resolved 2026-01-24 01:10 UTC (27 h 19 min). A fix was implemented at 2026-01-22 23:03 UTC, but some users still could not access documents at app.grammarly.com during monitoring.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io

What changed

AddedTitle#1
Before: not present
After: We're experiencing a service interruption
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-01-22 21:50 UTC
AddedResolved time#5
Before: not present
After: 2026-01-24 01:10 UTC
AddedAffected components#6
Before: not present
After: Account Management, AI detection, Generative AI assistance, Grammarly Editor, Grammarly for Android, Grammarly for iPad, Grammarly for iPhone, Grammarly for Mac, Grammarly for Microsoft Office, Grammarly for Microsoft Word on Mac, Grammarly for Samsung Keyboard, Grammarly for Windows, Grammarly's Browser Extension, Login, Plagiarism Detection, Snippets and Knowledge Share, Writing Suggestions
AddedUpdateidentified#7
Before: not present
After: Grammarly users may experience a service interruption. We’ve identified the root cause of this issue. Please bear with us while we are working on a fix. We will keep you updated on our progress.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdatemonitoring#9
Before: not present
After: You should now be able to use our product offerings as expected. We will continue to monitor the situation and will share another update once the issue is fully resolved. Thank you for your patience.
AddedUpdatemonitoring#10
Before: not present
After: Some users may still be unable to access their documents at app.grammarly.com, and our team is working to restore full access. We’ll share another update as soon as the issue is resolved. In the meantime, the service interruption has been resolved, and you can now access our product offerings as intended.
AddedUpdatemonitoring#11
Before: not present
After: Some users may still be unable to access their documents at app.grammarly.com, and our team is working to restore full access. We’ll share another update as soon as the issue is resolved. In the meantime, the service interruption has been resolved, and you can now access our product offerings as intended.
AddedUpdateresolved#12
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident.

History of this incident

When (UTC)ChangeKind
Major incident: We're experiencing a service interruption (this change)
Grammarly reported a major service interruption affecting Login, Writing Suggestions and other products, starting 2026-01-22 21:50 UTC and resolved 2026-01-24 01:10 UTC (27 h 19 min). A fix was implemented at 2026-01-22 23:03 UTC, but some users still could not access documents at app.grammarly.com during monitoring.
Major incident

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