# Grammarly: Major incident: We're experiencing a service interruption

**Summary:** Grammarly reported a major service interruption affecting Login, Writing Suggestions and other products, starting 2026-01-22 21:50 UTC and resolved 2026-01-24 01:10 UTC (27 h 19 min). A fix was implemented at 2026-01-22 23:03 UTC, but some users still could not access documents at app.grammarly.com during monitoring. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-01-22 21:50 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/25skkds5p770](https://stspg.io/25skkds5p770)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)
- Versions: before (none: first archived) → after incident\_version:21/wm3zgzttzgff@c82b102adbf6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We're experiencing a service interruption
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-01-22 21:50 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-01-24 01:10 UTC
```

**6. Added: Affected components**

```diff
+ Account Management, AI detection, Generative AI assistance, Grammarly Editor, Grammarly for Android, Grammarly for iPad, Grammarly for iPhone, Grammarly for Mac, Grammarly for Microsoft Office, Grammarly for Microsoft Word on Mac, Grammarly for Samsung Keyboard, Grammarly for Windows, Grammarly's Browser Extension, Login, Plagiarism Detection, Snippets and Knowledge Share, Writing Suggestions
```

**7. Added: Update** (identified) · 2026-01-22 21:50 UTC

```diff
+ Grammarly users may experience a service interruption. We’ve identified the root cause of this issue. Please bear with us while we are working on a fix. We will keep you updated on our progress.
```

**8. Added: Update** (monitoring) · 2026-01-22 23:03 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (monitoring) · 2026-01-23 11:49 UTC

```diff
+ You should now be able to use our product offerings as expected. We will continue to monitor the situation and will share another update once the issue is fully resolved. Thank you for your patience.
```

**10. Added: Update** (monitoring) · 2026-01-23 20:37 UTC

```diff
+ Some users may still be unable to access their documents at app.grammarly.com, and our team is working to restore full access. We’ll share another update as soon as the issue is resolved. In the meantime, the service interruption has been resolved, and you can now access our product offerings as intended.
```

**11. Added: Update** (monitoring) · 2026-01-23 21:46 UTC

```diff
+ Some users may still be unable to access their documents at app.grammarly.com, and our team is working to restore full access. We’ll share another update as soon as the issue is resolved. In the meantime, the service interruption has been resolved, and you can now access our product offerings as intended.
```

**12. Added: Update** (resolved) · 2026-01-24 01:10 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-01-22 21:50 UTC | Major incident: We're experiencing a service interruption (this change) | outage |

All Grammarly changes: [timeline](https://rewindex.com/company/grammarly/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iac993e3534cb67 · Markdown: https://rewindex.com/change/iac993e3534cb67.md · JSON: https://rewindex.com/api/v1/changes/iac993e3534cb67 · Generated 2026-10-18T02:26:36.493Z