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Grammarly: We're experiencing a service interruption

Impact: majorStatus: resolvedStarted Resolved (27 h)6 updatesSource: stspg.io (opens in new tab)
Summary

Grammarly reported a major service interruption affecting Login, Writing Suggestions and other products, starting 2026-01-22 21:50 UTC and resolved 2026-01-24 01:10 UTC (27 h 19 min). A fix was implemented at 2026-01-22 23:03 UTC, but some users still could not access documents at app.grammarly.com during monitoring.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AI detectionGrammarly for MacWriting SuggestionsGrammarly for AndroidPlagiarism DetectionGrammarly for Samsung KeyboardGrammarly for Microsoft OfficeGrammarly EditorLoginGrammarly for WindowsAccount ManagementGenerative AI assistanceGrammarly for iPadGrammarly for Microsoft Word on MacGrammarly for iPhoneGrammarly's Browser ExtensionSnippets and Knowledge Share

Timeline of updates

  1. identified

    Grammarly users may experience a service interruption. We’ve identified the root cause of this issue. Please bear with us while we are working on a fix. We will keep you updated on our progress.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. monitoring

    You should now be able to use our product offerings as expected. We will continue to monitor the situation and will share another update once the issue is fully resolved. Thank you for your patience.

  4. monitoring

    Some users may still be unable to access their documents at app.grammarly.com, and our team is working to restore full access. We’ll share another update as soon as the issue is resolved. In the meantime, the service interruption has been resolved, and you can now access our product offerings as intended.

  5. monitoring

    Some users may still be unable to access their documents at app.grammarly.com, and our team is working to restore full access. We’ll share another update as soon as the issue is resolved. In the meantime, the service interruption has been resolved, and you can now access our product offerings as intended.

  6. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Grammarly profile · Recent Grammarly incidents · Markdown · JSON