# Grammarly: We're experiencing a service interruption

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-22 21:50 UTC · Resolved: 2026-01-24 01:10 UTC · Duration: 27 h
- Updates: 6 · Affected components: AI detection, Grammarly for Mac, Writing Suggestions, Grammarly for Android, Plagiarism Detection, Grammarly for Samsung Keyboard, Grammarly for Microsoft Office, Grammarly Editor, Login, Grammarly for Windows, Account Management, Generative AI assistance, Grammarly for iPad, Grammarly for Microsoft Word on Mac, Grammarly for iPhone, Grammarly's Browser Extension, Snippets and Knowledge Share
- [Vendor status page: https://stspg.io/25skkds5p770](https://stspg.io/25skkds5p770)
- [Company: Grammarly](https://rewindex.com/company/grammarly.md)

## Summary

Grammarly reported a major service interruption affecting Login, Writing Suggestions and other products, starting 2026-01-22 21:50 UTC and resolved 2026-01-24 01:10 UTC (27 h 19 min). A fix was implemented at 2026-01-22 23:03 UTC, but some users still could not access documents at app.grammarly.com during monitoring. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-01-22 21:50 UTC: Grammarly users may experience a service interruption. We’ve identified the root cause of this issue. Please bear with us while we are working on a fix. We will keep you updated on our progress.
- **monitoring** 2026-01-22 23:03 UTC: A fix has been implemented and we are monitoring the results.
- **monitoring** 2026-01-23 11:49 UTC: You should now be able to use our product offerings as expected. We will continue to monitor the situation and will share another update once the issue is fully resolved. Thank you for your patience.
- **monitoring** 2026-01-23 20:37 UTC: Some users may still be unable to access their documents at app.grammarly.com, and our team is working to restore full access. We’ll share another update as soon as the issue is resolved. In the meantime, the service interruption has been resolved, and you can now access our product offerings as intended.
- **monitoring** 2026-01-23 21:46 UTC: Some users may still be unable to access their documents at app.grammarly.com, and our team is working to restore full access. We’ll share another update as soon as the issue is resolved. In the meantime, the service interruption has been resolved, and you can now access our product offerings as intended.
- **resolved** 2026-01-24 01:10 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-01-22 21:50 UTC: [Major incident: We're experiencing a service interruption](https://rewindex.com/change/iac993e3534cb67.md)


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Canonical: https://rewindex.com/company/grammarly/incidents/wm3zgzttzgff · Markdown: https://rewindex.com/company/grammarly/incidents/wm3zgzttzgff.md · JSON: https://rewindex.com/api/v1/companies/grammarly/incidents/wm3zgzttzgff · Generated 2026-10-18T11:29:23.715Z