Changes / Neon / es-2102196
Neon: Major incident: es-2102196
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: es-2102196
Before: not present
After: major
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After: resolved
Before: not present
After: 2026-07-31 10:40 UTC
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After: 2026-07-31 12:30 UTC
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After: Account Creation
Before: not present
After: Starting at 14:47 UTC on July 30, 2026, customers might experience an error during account creation. The issue only impacts new account registrations. Customers may observe: New account registrations are failing. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.
Before: not present
After: Starting at 14:47 UTC on July 30, 2026, customers might experience an error during account creation. The issue only impacts new account registrations. Customers may observe: New account registrations are failing. We identified the issue and are applying the remediation. Further updates will be provided within the next hour, or as events warrant.
Before: not present
After: Between 14:47 UTC, July 30, 2026, and 12:26 UTC, July 31, 2026, a subset of customers may have experienced errors during account creation. The issue only impacted new account registrations. The issue has been fully resolved, and all services are operating normally. We apologize for any inconvenience this may have caused. If you require further details about this incident, please submit a support ticket.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: es-2102196 (this change) | Major incident |