# Neon: Major incident: es-2102196

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-07-31 10:40 UTC · Detected: 2026-10-18 05:07 UTC
- [Source: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/6a6c7b9bdf35e104e602fb6b](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/6a6c7b9bdf35e104e602fb6b)
- [Company: Neon](https://rewindex.com/company/neon.md)
- Versions: before (none: first archived) → after incident\_version:155/6a6c7b9bdf35e104e602fb6b@56f6eacb573a
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ es-2102196
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-07-31 10:40 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-07-31 12:30 UTC
```

**6. Added: Affected components**

```diff
+ Account Creation
```

**7. Added: Update** (identified) · 2026-07-31 10:40 UTC

```diff
+ Starting at 14:47 UTC on July 30, 2026, customers might experience an error during account creation. The issue only impacts new account registrations. Customers may observe: New account registrations are failing. Next Update We will provide another update within 1 hour, or sooner if there is a material change in service status.
```

**8. Added: Update** (identified) · 2026-07-31 11:54 UTC

```diff
+ Starting at 14:47 UTC on July 30, 2026, customers might experience an error during account creation. The issue only impacts new account registrations. Customers may observe: New account registrations are failing. We identified the issue and are applying the remediation. Further updates will be provided within the next hour, or as events warrant.
```

**9. Added: Update** (resolved) · 2026-07-31 12:30 UTC

```diff
+ Between 14:47 UTC, July 30, 2026, and 12:26 UTC, July 31, 2026, a subset of customers may have experienced errors during account creation. The issue only impacted new account registrations. The issue has been fully resolved, and all services are operating normally. We apologize for any inconvenience this may have caused. If you require further details about this incident, please submit a support ticket.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-07-31 10:40 UTC | Major incident: es-2102196 (this change) | major |

All Neon changes: [timeline](https://rewindex.com/company/neon/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/iab3243cd215df8 · Markdown: https://rewindex.com/change/iab3243cd215df8.md · JSON: https://rewindex.com/api/v1/changes/iab3243cd215df8 · Generated 2026-10-18T06:41:40.309Z