Changes / Jira / Notifications are delayed
Jira: Major incident: Notifications are delayed
Summary
Jira reported a major degradation delaying email, mobile and slack notifications for Jira, JSM and Confluence from 2026-08-25 08:42 UTC to 2026-08-25 14:33 UTC, lasting 5 h 51 min. Teams applied corrective measures in an impacted region; the vendor confirmed resolution and normal service for all customers.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: Notifications are delayed
Before: not present
After: major
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After: resolved
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After: 2026-08-25 08:42 UTC
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After: 2026-08-25 14:33 UTC
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After: Administration, Authentication and User Management, Automation for Jira, Create and edit, Marketplace, Mobile, Notifications, Purchasing & Licensing, Search, Signup, Viewing content
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After: We are actively investigating reports of performance degradation resulting in increased latency for email, mobile, and slack notifications for Jira, JSM and Confluence. Our teams are investigating the issue and more information will be shared within the next 1 hour.
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After: Our teams have identified the impacted regions and are actively working to mitigate the issue. We will provide further updates within an hour, or sooner if we have significant progress to share.
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After: Our teams have taken few corrective measures to mitigate the issue in one of the impacted regions and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.
We will provide further updates within next two hours, or sooner if we have significant progress to share.
Before: not present
After: Our teams continue to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.
We will provide further updates within next two hours, or sooner if we have significant progress to share.
Before: not present
After: On 25th Aug 2026, some users may have experienced increased latency in email, mobile and slack notifications.
The issue has now been resolved, and the service is operating normally for all customers.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Notifications are delayed (this change) Jira reported a major degradation delaying email, mobile and slack notifications for Jira, JSM and Confluence from 2026-08-25 08:42 UTC to 2026-08-25 14:33 UTC, lasting 5 h 51 min. Teams applied corrective measures in an impacted region; the vendor confirmed resolution and normal service for all customers. | Major incident |