Jira: Notifications are delayed
Jira reported a major degradation delaying email, mobile and slack notifications for Jira, JSM and Confluence from 2026-08-25 08:42 UTC to 2026-08-25 14:33 UTC, lasting 5 h 51 min. Teams applied corrective measures in an impacted region; the vendor confirmed resolution and normal service for all customers.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Purchasing & LicensingMobileMarketplaceAutomation for JiraCreate and editSignupViewing contentAdministrationSearchAuthentication and User ManagementNotifications
Timeline of updates
- investigating
We are actively investigating reports of performance degradation resulting in increased latency for email, mobile, and slack notifications for Jira, JSM and Confluence. Our teams are investigating the issue and more information will be shared within the next 1 hour.
- investigating
Our teams have identified the impacted regions and are actively working to mitigate the issue. We will provide further updates within an hour, or sooner if we have significant progress to share.
- investigating
Our teams have taken few corrective measures to mitigate the issue in one of the impacted regions and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered. We will provide further updates within next two hours, or sooner if we have significant progress to share.
- monitoring
Our teams continue to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered. We will provide further updates within next two hours, or sooner if we have significant progress to share.
- resolved
On 25th Aug 2026, some users may have experienced increased latency in email, mobile and slack notifications. The issue has now been resolved, and the service is operating normally for all customers.
Rewindex changes for this incident
- Major incident: Notifications are delayed 2026-08-25 08:42 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Jira profile · Recent Jira incidents · Markdown · JSON