Changes / Pinecone / [Serverless][AWS][us-west-2] 5xx errors on some read operations
Pinecone: Major incident: [Serverless][AWS][us-west-2] 5xx errors on some read operations
Summary
Pinecone reported a major incident causing 5xx errors on some Serverless read operations in AWS us-west-2, from 2025-09-10 12:52 UTC to 2025-09-10 17:22 UTC (4 h 30 min). A fix was implemented by 2025-09-10 13:16 UTC, followed by monitoring and resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: [Serverless][AWS][us-west-2] 5xx errors on some read operations
Before: not present
After: major
Before: not present
After: resolved
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After: 2025-09-10 12:52 UTC
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After: 2025-09-10 17:22 UTC
Before: not present
After: AWS us-west-2, Serverless Indexes - AWS us-west-2
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After: We are currently investigating this issue.
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After: A fix has been implemented and we are monitoring the results.
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After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: [Serverless][AWS][us-west-2] 5xx errors on some read operations (this change) Pinecone reported a major incident causing 5xx errors on some Serverless read operations in AWS us-west-2, from 2025-09-10 12:52 UTC to 2025-09-10 17:22 UTC (4 h 30 min). A fix was implemented by 2025-09-10 13:16 UTC, followed by monitoring and resolution. | Major incident |