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Pinecone: [Serverless][AWS][us-west-2] 5xx errors on some read operations

Impact: majorStatus: resolvedStarted Resolved (4.5 h)3 updatesSource: stspg.io (opens in new tab)
Summary

Pinecone reported a major incident causing 5xx errors on some Serverless read operations in AWS us-west-2, from 2025-09-10 12:52 UTC to 2025-09-10 17:22 UTC (4 h 30 min). A fix was implemented by 2025-09-10 13:16 UTC, followed by monitoring and resolution.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AWS us-west-2Serverless Indexes - AWS us-west-2

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Pinecone profile · Recent Pinecone incidents · Markdown · JSON