Changes / Canva / Connect API

Canva: Major incident: Connect API

Summary

Canva reported a major Connect API outage starting 2025-11-22 10:18 UTC, with users experiencing issues using the API. A fix was in place by 2025-11-22 10:43 UTC, and the incident was resolved at 2025-11-22 10:49 UTC after 31 min.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Connect API
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-11-22 10:18 UTC
AddedResolved time#5
Before: not present
After: 2025-11-22 10:49 UTC
AddedAffected components#6
Before: not present
After: Connect API
AddedUpdateinvestigating#7
Before: not present
After: Users are experiencing issues using Canva Connect API
AddedUpdatemonitoring#8
Before: not present
After: The fix has been put in place and we are monitoring the issue
AddedUpdateresolved#9
Before: not present
After: The issue is now resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Connect API (this change)
Canva reported a major Connect API outage starting 2025-11-22 10:18 UTC, with users experiencing issues using the API. A fix was in place by 2025-11-22 10:43 UTC, and the incident was resolved at 2025-11-22 10:49 UTC after 31 min.
Major incident

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