# Canva: Major incident: Connect API

**Summary:** Canva reported a major Connect API outage starting 2025-11-22 10:18 UTC, with users experiencing issues using the API. A fix was in place by 2025-11-22 10:43 UTC, and the incident was resolved at 2025-11-22 10:49 UTC after 31 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-11-22 10:18 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/yc40b84b9dbj](https://stspg.io/yc40b84b9dbj)
- [Company: Canva](https://rewindex.com/company/canva.md)
- Versions: before (none: first archived) → after incident\_version:95/h5xltxlhs9c9@9d94d339917f
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Connect API
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-11-22 10:18 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-11-22 10:49 UTC
```

**6. Added: Affected components**

```diff
+ Connect API
```

**7. Added: Update** (investigating) · 2025-11-22 10:18 UTC

```diff
+ Users are experiencing issues using Canva Connect API
```

**8. Added: Update** (monitoring) · 2025-11-22 10:43 UTC

```diff
+ The fix has been put in place and we are monitoring the issue
```

**9. Added: Update** (resolved) · 2025-11-22 10:49 UTC

```diff
+ The issue is now resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-11-22 10:18 UTC | Major incident: Connect API (this change) | outage |

All Canva changes: [timeline](https://rewindex.com/company/canva/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia93cef0470ebb0 · Markdown: https://rewindex.com/change/ia93cef0470ebb0.md · JSON: https://rewindex.com/api/v1/changes/ia93cef0470ebb0 · Generated 2026-10-18T03:55:41.129Z