Changes / Statuspage / Issues displaying system metrics
Statuspage: Critical incident: Issues displaying system metrics
Summary
Statuspage reported a critical incident affecting System Metrics displays from 2026-02-02 21:22 UTC to 2026-02-23 10:00 UTC, lasting 20 days 12 h. Underlying chart data could cause display errors on customer Statuspages, prompting Statuspage to disable System Metrics temporarily; a new implementation was enabled for all customers by resolution.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Issues displaying system metrics
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After: critical
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After: resolved
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After: 2026-02-02 21:22 UTC
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After: 2026-02-23 10:00 UTC
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After: Custom Integration, Datadog Integration, New Relic Integration, Pingdom Integration, System Metrics - Custom Integration, System Metrics - Datadog Integration, System Metrics - Librato Integration, System Metrics - New Relic Integration, System Metrics - Pingdom Integration
Before: not present
After: We are currently investigating an issue affecting the display of system metrics on statuspages.
Before: not present
After: Our team has identified an issue relating to the underlying data used to populate our System Metrics charts, which could cause display errors to appear on customer Statuspages.
We are investigating possible solutions, and in the meantime, the System Metrics functionality within Statuspage has been disabled to minimize the impact to users viewing Statuspages.
We will provide an update when we are able to confirm that the functionality can be re-enabled without causing errors for customer Statuspages.
Please note, this should not impact the ability of customers to use Statuspage to post publicly about the status of their own systems for overall health and availability.
Before: not present
After: Statuspage is operating normally except for the System metrics feature, which is disabled for the time being to minimize the impact to users viewing Statuspages.
Customers can continue to post publicly about the status of their own systems for overall health and availability.
We are actively engaged in exploring possible solutions and plan to provide further update by early next week.
Before: not present
After: We continue to explore possible solutions.
Statuspage is operating normally except for the System metrics feature, which is disabled for the time being to minimize the impact to users viewing Statuspages.
Customers can continue to post publicly about the status of their own systems for overall health and availability.
Before: not present
After: System Metrics with the new implementation is being rolled out gradually to customers, and we are closely monitoring the progress.
The next update will be provided within 48 hours or sooner.
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After: The new System Metrics implementation has been rolled out to some customers and is performing well. We will continue a gradual rollout to other customers and monitor progress closely.
The next update will be provided early next week.
Before: not present
After: Rolling out of the new System Metrics implementation is slowed down to ensure it performs well for the rolled out customers. We continue to monitor progress and plan gradual rollout to other customers.
The next update will be on Friday, Feb 20, 2026 or sooner if we achieve significant progress.
Before: not present
After: New System Metrics has been rolled out to the majority of our customers, and we are actively monitoring its performance.
As Librato has deprecated their platform, we are in the process of removing the Librato integration from our product.
Our next update is planned for Monday, February 23, 2026.
Before: not present
After: New System metrics implementation has been successfully enabled for all customers.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Issues displaying system metrics (this change) Statuspage reported a critical incident affecting System Metrics displays from 2026-02-02 21:22 UTC to 2026-02-23 10:00 UTC, lasting 20 days 12 h. Underlying chart data could cause display errors on customer Statuspages, prompting Statuspage to disable System Metrics temporarily; a new implementation was enabled for all customers by resolution. | Major incident |
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