# Statuspage: Critical incident: Issues displaying system metrics

**Summary:** Statuspage reported a critical incident affecting System Metrics displays from 2026-02-02 21:22 UTC to 2026-02-23 10:00 UTC, lasting 20 days 12 h. Underlying chart data could cause display errors on customer Statuspages, prompting Statuspage to disable System Metrics temporarily; a new implementation was enabled for all customers by resolution. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2026-02-02 21:22 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: http://mstspg.co/8gy6g42rs9tp](http://mstspg.co/8gy6g42rs9tp)
- [Company: Statuspage](https://rewindex.com/company/statuspage.md)
- Versions: before (none: first archived) → after incident\_version:291/5qz1439fhrtp@7e860ddc3606
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues displaying system metrics
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-02-02 21:22 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-02-23 10:00 UTC
```

**6. Added: Affected components**

```diff
+ Custom Integration, Datadog Integration, New Relic Integration, Pingdom Integration, System Metrics - Custom Integration, System Metrics - Datadog Integration, System Metrics - Librato Integration, System Metrics - New Relic Integration, System Metrics - Pingdom Integration
```

**7. Added: Update** (investigating) · 2026-02-02 21:22 UTC

```diff
+ We are currently investigating an issue affecting the display of system metrics on statuspages.
```

**8. Added: Update** (identified) · 2026-02-03 02:43 UTC

```diff
+ Our team has identified an issue relating to the underlying data used to populate our System Metrics charts, which could cause display errors to appear on customer Statuspages. We are investigating possible solutions, and in the meantime, the System Metrics functionality within Statuspage has been disabled to minimize the impact to users viewing Statuspages. We will provide an update when we are able to confirm that the functionality can be re-enabled without causing errors for customer Statuspages. Please note, this should not impact the ability of customers to use Statuspage to post publicly about the status of their own systems for overall health and availability.
```

**9. Added: Update** (identified) · 2026-02-05 07:46 UTC

```diff
+ Statuspage is operating normally except for the System metrics feature, which is disabled for the time being to minimize the impact to users viewing Statuspages. Customers can continue to post publicly about the status of their own systems for overall health and availability. We are actively engaged in exploring possible solutions and plan to provide further update by early next week.
```

**10. Added: Update** (identified) · 2026-02-09 11:41 UTC

```diff
+ We continue to explore possible solutions.  Statuspage is operating normally except for the System metrics feature, which is disabled for the time being to minimize the impact to users viewing Statuspages. Customers can continue to post publicly about the status of their own systems for overall health and availability.
```

**11. Added: Update** (identified) · 2026-02-11 12:48 UTC

```diff
+ System Metrics with the new implementation is being rolled out gradually to customers, and we are closely monitoring the progress. The next update will be provided within 48 hours or sooner.
```

**12. Added: Update** (identified) · 2026-02-13 12:40 UTC

```diff
+ The new System Metrics implementation has been rolled out to some customers and is performing well. We will continue a gradual rollout to other customers and monitor progress closely. The next update will be provided early next week.
```

**13. Added: Update** (identified) · 2026-02-17 14:50 UTC

```diff
+ Rolling out of the new System Metrics implementation is slowed down to ensure it performs well for the rolled out customers. We continue to monitor progress and plan gradual rollout to other customers. The next update will be on Friday, Feb 20, 2026 or sooner if we achieve significant progress.
```

**14. Added: Update** (monitoring) · 2026-02-20 11:26 UTC

```diff
+ New System Metrics has been rolled out to the majority of our customers, and we are actively monitoring its performance. As Librato has deprecated their platform, we are in the process of removing the Librato integration from our product. Our next update is planned for Monday, February 23, 2026.
```

**15. Added: Update** (resolved) · 2026-02-23 10:00 UTC

```diff
+ New System metrics implementation has been successfully enabled for all customers.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-02-02 21:22 UTC | Critical incident: Issues displaying system metrics (this change) | outage |

All Statuspage changes: [timeline](https://rewindex.com/company/statuspage/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia7aa7e834b3c5b · Markdown: https://rewindex.com/change/ia7aa7e834b3c5b.md · JSON: https://rewindex.com/api/v1/changes/ia7aa7e834b3c5b · Generated 2026-10-18T02:29:51.921Z