Changes / Asana / Asana unavailable
Asana: Critical incident: Asana unavailable
Summary
Summary pending. The diff below shows exactly what changed.
What changed
Before: not present
After: Asana unavailable
Before: not present
After: critical
Before: not present
After: postmortem
Before: not present
After: 2024-12-03 00:09 UTC
Before: not present
After: 2024-12-03 00:55 UTC
Before: not present
After: API, App, Automations and Background Actions, EU - API, EU - App, EU - Automations and Background Actions, EU - Mobile, EU - Webhooks and Event Streams, Mobile, Webhooks and Event Streams
Before: not present
After: We are currently investigating this issue.
Before: not present
After: A fix has been implemented and we are monitoring the results.
Before: not present
After: This incident has been resolved.
Before: not present
After: Incident: During an automated deployment of new code, an error in an internal networking service caused several system components to retain stale network connections. This caused requests to fail across a portion of our European data center.
Impact: Users in our European datacenter were unable to load the Asana web app between 2024-12-02 2340UTC and 2024-12-03 0050UTC. The mobile app, our developer API, and app integrations saw degraded performance and an inability to modify or add data to Asana.
Existing sessions on the Asana web app were mostly unaffected by this incident.
Moving forward: We are adjusting our configuration of the library responsible for incorrectly retaining connections to avoid similar issues in the future. Additionally, Asana is in the process of upgrading and simplifying our internal routing infrastructure.
Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: Asana unavailable (this change) | Major incident |