# Asana: Critical incident: Asana unavailable

**Summary:** _summary pending_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-12-03 00:09 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/r6m2k2yj2jcd](https://stspg.io/r6m2k2yj2jcd)
- [Company: Asana](https://rewindex.com/company/asana.md)
- Versions: before (none: first archived) → after incident\_version:90/67p3s5lwrzcx@2d6490ececf6
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Asana unavailable
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ postmortem
```

**4. Added: Start time**

```diff
+ 2024-12-03 00:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-12-03 00:55 UTC
```

**6. Added: Affected components**

```diff
+ API, App, Automations and Background Actions, EU - API, EU - App, EU - Automations and Background Actions, EU - Mobile, EU - Webhooks and Event Streams, Mobile, Webhooks and Event Streams
```

**7. Added: Update** (investigating) · 2024-12-03 00:09 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2024-12-03 00:22 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2024-12-03 00:55 UTC

```diff
+ This incident has been resolved.
```

**10. Added: Update** (postmortem) · 2024-12-05 22:30 UTC

```diff
+ Incident: During an automated deployment of new code, an error in an internal networking service caused several system components to retain stale network connections. This caused requests to fail across a portion of our European data center. Impact: Users in our European datacenter were unable to load the Asana web app between 2024-12-02 2340UTC and 2024-12-03 0050UTC. The mobile app, our developer API, and app integrations saw degraded performance and an inability to modify or add data to Asana. Existing sessions on the Asana web app were mostly unaffected by this incident. Moving forward: We are adjusting our configuration of the library responsible for incorrectly retaining connections to avoid similar issues in the future. Additionally, Asana is in the process of upgrading and simplifying our internal routing infrastructure. ‌ Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-12-03 00:09 UTC | Critical incident: Asana unavailable (this change) | outage |

All Asana changes: [timeline](https://rewindex.com/company/asana/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/ia29916b6a37815 · Markdown: https://rewindex.com/change/ia29916b6a37815.md · JSON: https://rewindex.com/api/v1/changes/ia29916b6a37815 · Generated 2026-10-18T00:39:23.340Z