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Asana: Asana unavailable

Impact: criticalStatus: postmortemStarted Resolved (46 min)4 updatesSource: stspg.io (opens in new tab)
Summary

Asana reported a critical outage affecting app, API, mobile, automation and webhook components, including EU services, from 2024-12-03 00:09 UTC to 2024-12-03 00:55 UTC (46 min). A deployment-related internal networking error left stale connections, causing European data-center requests to fail; a fix was implemented at 00:22 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Automations and Background ActionsEU - Automations and Background ActionsAppEU - AppAPIEU - APIEU - Webhooks and Event StreamsWebhooks and Event StreamsEU - MobileMobile

Timeline of updates

  1. investigating

    We are currently investigating this issue.

  2. monitoring

    A fix has been implemented and we are monitoring the results.

  3. resolved

    This incident has been resolved.

  4. postmortem

    Incident: During an automated deployment of new code, an error in an internal networking service caused several system components to retain stale network connections. This caused requests to fail across a portion of our European data center. Impact: Users in our European datacenter were unable to load the Asana web app between 2024-12-02 2340UTC and 2024-12-03 0050UTC. The mobile app, our developer API, and app integrations saw degraded performance and an inability to modify or add data to Asana. Existing sessions on the Asana web app were mostly unaffected by this incident. Moving forward: We are adjusting our configuration of the library responsible for incorrectly retaining connections to avoid similar issues in the future. Additionally, Asana is in the process of upgrading and simplifying our internal routing infrastructure. ‌ Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Asana profile · Recent Asana incidents · Markdown · JSON