Changes / Hex / Web app outage

Hex: Critical incident: Web app outage

Summary

Hex reported a critical web app outage affecting the Main site, starting 2025-01-30 17:10 UTC and resolved at 2025-01-30 17:56 UTC (computed duration: 45 min). A fix was implemented by 2025-01-30 17:21 UTC, followed by monitoring; no cause was stated.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Web app outage
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-01-30 17:10 UTC
AddedResolved time#5
Before: not present
After: 2025-01-30 17:56 UTC
AddedAffected components#6
Before: not present
After: Main site
AddedUpdateinvestigating#7
Before: not present
After: We are currently investigating this issue.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: Web app outage (this change)
Hex reported a critical web app outage affecting the Main site, starting 2025-01-30 17:10 UTC and resolved at 2025-01-30 17:56 UTC (computed duration: 45 min). A fix was implemented by 2025-01-30 17:21 UTC, followed by monitoring; no cause was stated.
Major incident

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