Changes / Sigma Computing / Export Failures Incident
Sigma Computing: Major incident: Export Failures Incident
Summary
Sigma Computing reported a major incident affecting password-authentication logins and scheduled exports across Azure, AWS and GCP, linked to an email-service disruption. Recorded from 2026-09-26 15:25 UTC to 2026-09-26 16:11 UTC (45 min), it was resolved after a fix; updates separately cited an approximate start of September 26, 2026, at 11:24 AM UTC.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Export Failures Incident
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-26 15:25 UTC
Before: not present
After: 2026-09-26 16:11 UTC
Before: not present
After: AWS - Sigma - AWS (Canada), AWS - Sigma - AWS (US), Azure - Sigma - Azure (US), GCP - Sigma - GCP (US), Sigma - AWS (Canada), Sigma - AWS (US), Sigma - Azure (US), Sigma - GCP (US)
Before: not present
After: We are currently looking into reports that users with password authentication are unable to log in to Sigma, along with failures in scheduled report delivery.
Both issues appear to stem from a disruption in the email service. We are actively investigating and will share an update as soon as more information is available.
Our preliminary investigations indicate the following:
Impacted Cloud Regions & Services: Azure, AWS, GCP
Incident Start Time: Approximately September 26, 2026, at 11:24 AM UTC
We will provide updates on this page when we have pertinent status updates.
Before: not present
After: We've identified the root cause and applied a fix, and we're now monitoring the resolution.
Scheduled exports should resume as expected, and users on orgs with password authentication should now be able to sign in.
Our preliminary investigations indicate the following:
Impacted Cloud Regions: Azure, AWS, GCP
Incident Start Time: Approximately September 26, 2026, at 11:24 AM UTC
Before: not present
After: We've identified the root cause and applied a fix, and we're now monitoring the resolution.
Scheduled exports should resume as expected, and users on orgs with password authentication should now be able to sign in.
Our preliminary investigations indicate the following:
Impacted Cloud Regions: Azure, AWS, GCP
Incident Start Time: Approximately September 26, 2026, at 11:24 AM UTC
First version of this incident archived by Rewindex. View the live incident.
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Export Failures Incident (this change) Sigma Computing reported a major incident affecting password-authentication logins and scheduled exports across Azure, AWS and GCP, linked to an email-service disruption. Recorded from 2026-09-26 15:25 UTC to 2026-09-26 16:11 UTC (45 min), it was resolved after a fix; updates separately cited an approximate start of September 26, 2026, at 11:24 AM UTC. | Major incident |
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