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Sigma Computing: Export Failures Incident

Impact: majorStatus: resolvedStarted Resolved (46 min)3 updatesSource: stspg.io (opens in new tab)
Summary

Sigma Computing reported a major incident affecting password-authentication logins and scheduled exports across Azure, AWS and GCP, linked to an email-service disruption. Recorded from 2026-09-26 15:25 UTC to 2026-09-26 16:11 UTC (45 min), it was resolved after a fix; updates separately cited an approximate start of September 26, 2026, at 11:24 AM UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: AWS - Sigma - AWS (US)Sigma - AWS (US)GCP - Sigma - GCP (US)Sigma - GCP (US)Azure - Sigma - Azure (US)Sigma - Azure (US)AWS - Sigma - AWS (Canada)Sigma - AWS (Canada)

Timeline of updates

  1. investigating

    We are currently looking into reports that users with password authentication are unable to log in to Sigma, along with failures in scheduled report delivery. Both issues appear to stem from a disruption in the email service. We are actively investigating and will share an update as soon as more information is available. Our preliminary investigations indicate the following: Impacted Cloud Regions & Services: Azure, AWS, GCP Incident Start Time: Approximately September 26, 2026, at 11:24 AM UTC We will provide updates on this page when we have pertinent status updates.

  2. investigating

    We've identified the root cause and applied a fix, and we're now monitoring the resolution. Scheduled exports should resume as expected, and users on orgs with password authentication should now be able to sign in. Our preliminary investigations indicate the following: Impacted Cloud Regions: Azure, AWS, GCP Incident Start Time: Approximately September 26, 2026, at 11:24 AM UTC

  3. resolved

    We've identified the root cause and applied a fix, and we're now monitoring the resolution. Scheduled exports should resume as expected, and users on orgs with password authentication should now be able to sign in. Our preliminary investigations indicate the following: Impacted Cloud Regions: Azure, AWS, GCP Incident Start Time: Approximately September 26, 2026, at 11:24 AM UTC

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Sigma Computing profile · Recent Sigma Computing incidents · Markdown · JSON