Changes / Neon / Issues with suspend_compute operations in us-east-1-cell-2

Neon: Major incident: Issues with suspend_compute operations in us-east-1-cell-2

Summary

Summary pending. The diff below shows exactly what changed.

Major incidentLabel: major (vendor)Changed Detected Source: neonstatus.com (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Issues with suspend_compute operations in us-east-1-cell-2
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-08-19 12:05 UTC
AddedResolved time#5
Before: not present
After: 2025-08-19 13:02 UTC
AddedAffected components#6
Before: not present
After: Project/Branch Operations
AddedUpdateinvestigating#7
Before: not present
After: Investigating: (12:05) We are aware of the issue and are investigating the scope, root cause, and potential mitigations. Monitoring: (12:45) The issue is mitigated and we are continuing to monitor the situation.
AddedUpdateresolved#8
Before: not present
After: A misconfiguration in us-east-1-cell-2 resulted in stuck suspend_compute operations for a subset of customers with databases that attempted to scale to zero in this cell during the incident timeframe. The issue has been fully resolved. All affected components are operating normally again.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Issues with suspend_compute operations in us-east-1-cell-2 (this change)Major incident

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