# Neon: Major incident: Issues with suspend_compute operations in us-east-1-cell-2

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2025-08-19 12:05 UTC · Detected: 2026-10-18 05:08 UTC
- [Source: https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c8663f6790581da442a](https://neonstatus.com/pages/incident/6878fc85709daa75be6c7e3c/690d3c8663f6790581da442a)
- [Company: Neon](https://rewindex.com/company/neon.md)
- Versions: before (none: first archived) → after incident\_version:155/690d3c8663f6790581da442a@74b7baaa89ec
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Issues with suspend_compute operations in us-east-1-cell-2
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-08-19 12:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-08-19 13:02 UTC
```

**6. Added: Affected components**

```diff
+ Project/Branch Operations
```

**7. Added: Update** (investigating) · 2025-08-19 12:05 UTC

```diff
+ Investigating: (12:05) We are aware of the issue and are investigating the scope, root cause, and potential mitigations. Monitoring: (12:45) The issue is mitigated and we are continuing to monitor the situation.
```

**8. Added: Update** (resolved) · 2025-08-19 13:02 UTC

```diff
+ A misconfiguration in us-east-1-cell-2 resulted in stuck suspend_compute operations for a subset of customers with databases that attempted to scale to zero in this cell during the incident timeframe. The issue has been fully resolved. All affected components are operating normally again.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-08-19 12:05 UTC | Major incident: Issues with suspend\_compute operations in us-east-1-cell-2 (this change) | major |

All Neon changes: [timeline](https://rewindex.com/company/neon/changes.md)
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Canonical: https://rewindex.com/change/ia098556c041f84 · Markdown: https://rewindex.com/change/ia098556c041f84.md · JSON: https://rewindex.com/api/v1/changes/ia098556c041f84 · Generated 2026-10-18T06:41:42.409Z