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ChangesKnockWorkflow processing and message delivery errors

Knock: Major incident: Workflow processing and message delivery errors

Major incidentmajor (vendor)Changed Detected status.knock.app (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Knock removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Workflow processing and message delivery errors
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-31 16:42 UTC
AddedResolved time#5
Before: not present
After: 2026-08-31 18:26 UTC
AddedUpdateidentified#6
Before: not present
After: Some customers may seen errors in workflow run processing. We've identified the issue and are rolling out a fix.
AddedUpdatemonitoring#7
Before: not present
After: A fix has been implemented, and we're currently monitoring the service. Earlier failing workflows are being retried.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented, and we're currently monitoring the service.
AddedUpdateresolved#9
Before: not present
After: This incident has now been resolved and the service is now fully operational.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

Monday, August 31

1 incident change

All Knock changesKnock profileMarkdownJSON