# Knock: Major incident: Workflow processing and message delivery errors

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-08-31 16:42 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://status.knock.app/incidents/01M1CB68EN90G015BHGV0XDHVQ](https://status.knock.app/incidents/01M1CB68EN90G015BHGV0XDHVQ)
- [Company: Knock](https://rewindex.com/company/knock.md)
- Versions: before (none: first archived) → after incident\_version:740/01M1CB68EN90G015BHGV0XDHVQ@d4e0815fc94b
- Change 1 of 1 for this incident

Incident page (full timeline): [Workflow processing and message delivery errors](https://rewindex.com/company/knock/incidents/01M1CB68EN90G015BHGV0XDHVQ.md)
## What changed

**1. Added: Title**

```diff
+ Workflow processing and message delivery errors
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-31 16:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-31 18:26 UTC
```

**6. Added: Update** (identified) · 2026-08-31 16:42 UTC

```diff
+ Some customers may seen errors in workflow run processing. We've identified the issue and are rolling out a fix.
```

**7. Added: Update** (monitoring) · 2026-08-31 16:59 UTC

```diff
+ A fix has been implemented, and we're currently monitoring the service. Earlier failing workflows are being retried.
```

**8. Added: Update** (monitoring) · 2026-08-31 17:35 UTC

```diff
+ A fix has been implemented, and we're currently monitoring the service.
```

**9. Added: Update** (resolved) · 2026-08-31 18:26 UTC

```diff
+ This incident has now been resolved and the service is now fully operational.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-31 16:42 UTC | Major incident: Workflow processing and message delivery errors (this change) | major |

All Knock changes: [timeline](https://rewindex.com/company/knock/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ia05061b64ba256 · Markdown: https://rewindex.com/change/ia05061b64ba256.md · JSON: https://rewindex.com/api/v1/changes/ia05061b64ba256 · Generated 2026-10-20T00:00:59.173Z