Knock: Workflow processing and message delivery errors
Affected components: Link and open trackingNotification deliveryNotification delivery
Timeline of updates
- identified
Some customers may seen errors in workflow run processing. We've identified the issue and are rolling out a fix.
- monitoring
A fix has been implemented, and we're currently monitoring the service. Earlier failing workflows are being retried.
- monitoring
A fix has been implemented, and we're currently monitoring the service.
- resolved
This incident has now been resolved and the service is now fully operational.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.knock.app (opens in new tab).