# Knock: Workflow processing and message delivery errors

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-31 16:42 UTC · Resolved: 2026-08-31 18:26 UTC · Duration: 1.8 h
- Updates: 4 · Affected components: Link and open tracking, Notification delivery, Notification delivery
- [Vendor status page: https://status.knock.app/incidents/01M1CB68EN90G015BHGV0XDHVQ](https://status.knock.app/incidents/01M1CB68EN90G015BHGV0XDHVQ)
- [Company: Knock](https://rewindex.com/company/knock.md)

## Timeline of updates

- **identified** 2026-08-31 16:42 UTC: Some customers may seen errors in workflow run processing. We've identified the issue and are rolling out a fix.
- **monitoring** 2026-08-31 16:59 UTC: A fix has been implemented, and we're currently monitoring the service. Earlier failing workflows are being retried.
- **monitoring** 2026-08-31 17:35 UTC: A fix has been implemented, and we're currently monitoring the service.
- **resolved** 2026-08-31 18:26 UTC: This incident has now been resolved and the service is now fully operational.

## Rewindex changes for this incident

- 2026-08-31 16:42 UTC: [Major incident: Workflow processing and message delivery errors](https://rewindex.com/change/ia05061b64ba256.md)


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Canonical: https://rewindex.com/company/knock/incidents/01M1CB68EN90G015BHGV0XDHVQ · Markdown: https://rewindex.com/company/knock/incidents/01M1CB68EN90G015BHGV0XDHVQ.md · JSON: https://rewindex.com/api/v1/companies/knock/incidents/01M1CB68EN90G015BHGV0XDHVQ · Generated 2026-10-20T01:33:19.625Z