ChangesLiveKitLiveKit dashboard failing to load
LiveKit: Major incident: LiveKit dashboard failing to load
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what LiveKit removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: LiveKit dashboard failing to load
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-02 08:15 UTC
Before: not present
After: 2026-09-02 11:57 UTC
Before: not present
After: Cloud Dashboard (cloud.livekit.io)
Before: not present
After: We are currently investigating reports of our dashboard failing to load across multiple regions, beginning at 07:00 UTC. Other services remain unaffected and the impact is limited to the dashboard.
Before: not present
After: We have identified the cause: a problematic node in US-East and are deploying a fix. Impact continues to be limited to the dashboard.
Before: not present
After: A fix has been deployed as of 10:55 UTC, and the dashboard is now loading successfully. We are continuing to monitor before marking this resolved.
Before: not present
After: This incident has been resolved and dashboard load times returned to normal by 10:55 UTC. As a note, our beta agent simulations feature was also impacted from approximately 06:07 - 07:52 UTC.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
Wednesday, September 2
1 incident change
- MajorMajor incident
LiveKit dashboard failing to loadthis change