# LiveKit: Major incident: LiveKit dashboard failing to load

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-02 08:15 UTC · Detected: 2026-10-19 17:03 UTC
- [Source: https://stspg.io/bfg9z3fmd42n](https://stspg.io/bfg9z3fmd42n)
- [Company: LiveKit](https://rewindex.com/company/livekit.md)
- Versions: before (none: first archived) → after incident\_version:666/sw77fzn210pb@cab0cb02f146
- Change 1 of 1 for this incident

Incident page (full timeline): [LiveKit dashboard failing to load](https://rewindex.com/company/livekit/incidents/sw77fzn210pb.md)
## What changed

**1. Added: Title**

```diff
+ LiveKit dashboard failing to load
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-02 08:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-02 11:57 UTC
```

**6. Added: Affected components**

```diff
+ Cloud Dashboard (cloud.livekit.io)
```

**7. Added: Update** (investigating) · 2026-09-02 08:15 UTC

```diff
+ We are currently investigating reports of our dashboard failing to load across multiple regions, beginning at 07:00 UTC. Other services remain unaffected and the impact is limited to the dashboard.
```

**8. Added: Update** (identified) · 2026-09-02 09:01 UTC

```diff
+ We have identified the cause: a problematic node in US-East and are deploying a fix.  Impact continues to be limited to the dashboard.
```

**9. Added: Update** (monitoring) · 2026-09-02 10:55 UTC

```diff
+ A fix has been deployed as of 10:55 UTC, and the dashboard is now loading successfully. We are continuing to monitor before marking this resolved.
```

**10. Added: Update** (resolved) · 2026-09-02 11:57 UTC

```diff
+ This incident has been resolved and dashboard load times returned to normal by 10:55 UTC. As a note, our beta agent simulations feature was also impacted from approximately 06:07 - 07:52 UTC.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-02 08:15 UTC | Major incident: LiveKit dashboard failing to load (this change) | major |

All LiveKit changes: [timeline](https://rewindex.com/company/livekit/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i9e5a3926891f97 · Markdown: https://rewindex.com/change/i9e5a3926891f97.md · JSON: https://rewindex.com/api/v1/changes/i9e5a3926891f97 · Generated 2026-10-20T00:48:54.849Z