Changes / Sprout Social / Sprout Social Loading Issue

Sprout Social: Major incident: Sprout Social Loading Issue

Summary

Sprout Social reported a major loading issue affecting multiple product areas in the Sprout Social Web Application, starting 2025-03-14 20:23 UTC. A fix was implemented, and the incident was resolved at 2025-03-14 21:24 UTC; the computed duration was 1 h 0 min.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 71%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: Sprout Social Loading Issue
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2025-03-14 20:23 UTC
AddedResolved time#5
Before: not present
After: 2025-03-14 21:24 UTC
AddedAffected components#6
Before: not present
After: Sprout Social Web Application
AddedUpdateinvestigating#7
Before: not present
After: Sprout is currently experiencing a loading issue impacting multiple product areas. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
AddedUpdatemonitoring#8
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Major incident: Sprout Social Loading Issue (this change)
Sprout Social reported a major loading issue affecting multiple product areas in the Sprout Social Web Application, starting 2025-03-14 20:23 UTC. A fix was implemented, and the incident was resolved at 2025-03-14 21:24 UTC; the computed duration was 1 h 0 min.
Major incident

All Sprout Social changes → · Sprout Social profile · Markdown · JSON