# Sprout Social: Major incident: Sprout Social Loading Issue

**Summary:** Sprout Social reported a major loading issue affecting multiple product areas in the Sprout Social Web Application, starting 2025-03-14 20:23 UTC. A fix was implemented, and the incident was resolved at 2025-03-14 21:24 UTC; the computed duration was 1 h 0 min. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2025-03-14 20:23 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/py8g69h60f4n](https://stspg.io/py8g69h60f4n)
- [Company: Sprout Social](https://rewindex.com/company/sprout-social.md)
- Versions: before (none: first archived) → after incident\_version:259/g4vrd4qsdqcy@e0edd17da2a2
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Sprout Social Loading Issue
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2025-03-14 20:23 UTC
```

**5. Added: Resolved time**

```diff
+ 2025-03-14 21:24 UTC
```

**6. Added: Affected components**

```diff
+ Sprout Social Web Application
```

**7. Added: Update** (investigating) · 2025-03-14 20:23 UTC

```diff
+ Sprout is currently experiencing a loading issue impacting multiple product areas. Our engineers are investigating the root cause of the problem. Please subscribe to receive additional updates. We apologize for the inconvenience.
```

**8. Added: Update** (monitoring) · 2025-03-14 20:38 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**9. Added: Update** (resolved) · 2025-03-14 21:24 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2025-03-14 20:23 UTC | Major incident: Sprout Social Loading Issue (this change) | outage |

All Sprout Social changes: [timeline](https://rewindex.com/company/sprout-social/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


---
Canonical: https://rewindex.com/change/i9dcd106ca2b16f · Markdown: https://rewindex.com/change/i9dcd106ca2b16f.md · JSON: https://rewindex.com/api/v1/changes/i9dcd106ca2b16f · Generated 2026-10-18T01:52:54.578Z