Changes / Convex / Errors affecting some instances
Convex: Major incident: Errors affecting some instances
Summary
Convex reported a major incident causing errors on some instances, affecting Free & Starter, Live Traffic - Database Services, and Live Traffic - Function Runtime. It ran from 2025-10-25 13:15 UTC to 2025-10-25 17:34 UTC, lasting 4 h 19 min. Convex reported Pro customers fully remediated at 14:10 UTC; no specific cause was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Errors affecting some instances
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2025-10-25 13:15 UTC
Before: not present
After: 2025-10-25 17:34 UTC
Before: not present
After: Free & Starter, Live Traffic - Database Services, Live Traffic - Function Runtime
Before: not present
After: We are currently investigating this issue.
Before: not present
After: Identified an issue. Remediating. Pro customers have been remediated fully. Continuing to monitor
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Errors affecting some instances (this change) Convex reported a major incident causing errors on some instances, affecting Free & Starter, Live Traffic - Database Services, and Live Traffic - Function Runtime. It ran from 2025-10-25 13:15 UTC to 2025-10-25 17:34 UTC, lasting 4 h 19 min. Convex reported Pro customers fully remediated at 14:10 UTC; no specific cause was stated. | Major incident |