Changes / Salesforce / Marketing Cloud Personalization Service Disruption: Event Receiving Features, Personalization Features, User Interface
Salesforce: Major incident: Marketing Cloud Personalization Service Disruption: Event Receiving Features, Personalization Features, User Interface
Summary
Summary pending. The diff below shows exactly what changed.
Major incidentLabel: major (vendor)Changed Detected Source: status.salesforce.com (opens in new tab)
What changed
Before: not present
After: Marketing Cloud Personalization Service Disruption: Event Receiving Features, Personalization Features, User Interface
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2026-09-22 21:05 UTC
Before: not present
After: 2026-09-22 21:10 UTC
Before: not present
After: 1 instance, Event Receiving Features, Personalization Features, User Interface
Before: not present
After: We’ve resolved a service disruption affecting Marketing Cloud Personalization. Between 21:05 UTC and 21:10 UTC, customers may have been unable to access the user interface or use Event Receiving and Personalization features. Services have been restored and are operating normally.
We apologize for how this incident affected you and your business. We will investigate the technical trigger and identify preventive actions to reduce the risk of recurrence.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Marketing Cloud Personalization Service Disruption: Event Receiving Features, Personalization Features, User Interface (this change) | Major incident |
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