# Salesforce: Major incident: Marketing Cloud Personalization Service Disruption: Event Receiving Features, Personalization Features, User Interface

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-09-22 21:05 UTC · Detected: 2026-10-18 05:12 UTC
- [Source: https://status.salesforce.com/incidents/20004444](https://status.salesforce.com/incidents/20004444)
- [Company: Salesforce](https://rewindex.com/company/salesforce.md)
- Versions: before (none: first archived) → after incident\_version:130/20004444@3c7e12c4cc37
- Change 1 of 1 for this incident

Incident page (full timeline): [Marketing Cloud Personalization Service Disruption: Event Receiving Features, Personalization Features, User Interface](https://rewindex.com/company/salesforce/incidents/20004444.md)
## What changed

**1. Added: Title**

```diff
+ Marketing Cloud Personalization Service Disruption: Event Receiving Features, Personalization Features, User Interface
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-09-22 21:05 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-09-22 21:10 UTC
```

**6. Added: Affected components**

```diff
+ 1 instance, Event Receiving Features, Personalization Features, User Interface
```

**7. Added: Update** (update) · 2026-09-22 21:34 UTC

```diff
+ We’ve resolved a service disruption affecting Marketing Cloud Personalization. Between 21:05 UTC and 21:10 UTC, customers may have been unable to access the user interface or use Event Receiving and Personalization features. Services have been restored and are operating normally. We apologize for how this incident affected you and your business. We will investigate the technical trigger and identify preventive actions to reduce the risk of recurrence.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-09-22 21:05 UTC | Major incident: Marketing Cloud Personalization Service Disruption: Event Receiving Features, Personalization Features, User Interface (this change) | major |

All Salesforce changes: [timeline](https://rewindex.com/company/salesforce/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i98151e8b8fe58c · Markdown: https://rewindex.com/change/i98151e8b8fe58c.md · JSON: https://rewindex.com/api/v1/changes/i98151e8b8fe58c · Generated 2026-10-18T07:18:01.034Z