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Salesforce: Marketing Cloud Personalization Service Disruption: Event Receiving Features, Personalization Features, User Interface

Affected components: Event Receiving FeaturesPersonalization FeaturesUser Interface1 instance

Timeline of updates

1. update2026-09-22 21:34 UTC

   We’ve resolved a service disruption affecting Marketing Cloud Personalization. Between 21:05 UTC and 21:10 UTC, customers may have been unable to access the user interface or use Event Receiving and Personalization features. Services have been restored and are operating normally. We apologize for how this incident affected you and your business. We will investigate the technical trigger and identify preventive actions to reduce the risk of recurrence.

Rewindex changes for this incident

• Major incident: Marketing Cloud Personalization Service Disruption: Event Receiving Features, Personalization Features, User Interface 2026-09-22 21:05 UTC

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